Help Center

Knowledge Base

Back to all topics

Help for Existing Customers

My USB stick is not working

Help with a USB Stick purchase

Explore

Can I change my Order?

Help with changing an order

Explore

General Questions

How do I contact you?

Help getting in touch

Explore

How do I return an item or cancel my purchase?

Help with returning, replacing and cancelling orders

Explore

Why am I not getting any emails?

Help making sure emails are getting through to you

Explore

Account Help

I’ve lost my password, what do I do?

Help resetting your Password

Explore

Upgrades and Changes to Orders

I bought a download but now I want a USB stick

How to upgrade a download purchase to a USB stick Purchase

Explore

Pre-Sale Questions

Will the manual work on my Tablet or Smartphone?

Workshop Manual compatibility with a smartphone or Tablet

Explore

How soon will I get my Workshop Manual

How quickly you get your workshop manual

Explore

How Do I pay for my Workshop Manual?

Methods of payment accepted

Explore

Help with Downloads

My Download has disappeared on my iPhone or iPad

How to find your download on your smartphone or Tablet

Explore

I have just Paid - Where is my download?

Help getting your workshop manual.

Explore

My Download Doesn't complete

Advice for when a download doe snot complete

Explore

I get "Unexpected end of archive" When I am trying to extract my download

Fix the problem when a download of multiple files does not extract

Explore

Software Workshop Manuals Installation and Help

I am getting a UUID error message inBox/Virtual Box

How to fix UUID conflict when running Virtual Box

Explore

Can you Install the Workshop Manual For me?

Help with Remote Installation of workshop manuals

Explore

I Need help using the Volvo Software Workshop Manual

A User Guide for the Volvo Software Workshop Manual

Explore

In VMWare for Windows I get a MSI installation Error when I try to install the manual

A fix for the MSI installation Error for VMWare Windows manuals

Explore

VMware Fusion Error says: COULD NOT OPEN /DEV/VMMON: NO SUCH FILE OR DIRECTORY

How to fix the error COULD NOT OPEN /DEV/VMMON: NO SUCH FILE OR DIRECTORY on Macs

Explore

No Images appear in my VMWare Software Workshop Manual

Fix the problem when no images are appearing in a VMWare Software workshop Manual

Explore

How to fix it when In VMWare It says "This virtual machine appears to be in use"

Fix the VMWare "This virtual machine appears to be in use" issue

Explore

I Get the error "Virtualisation Service Not running" in the VMware PC APP

A guide to get virtualisation service running on your PC

Explore

My VBOX/Virtual Box App is showing an Error - Cannot find Path

Quick fix to the problem when Virtual "Cannot Find Path"

Explore

I need help using the Mercedes Software Workshop Manual

User Manual for the Mercedes Software Workshop Manual

Explore

How do I print from Virtual Box

This is a guide which shows you how to print from VBox or Virtual Box

Explore

I need a file called MS Visual C++to make my Mercedes VBox Manual work

Download link for MS Visual C++ Download Link to fix Mercedes Virtual Box problem

Explore

I Need VMWare Workstation to use my Workshop Manual

Link to download VMWAre Workstation software for Windows PC's

Explore

I Can't Display the Workshop Manual Tab on my Kia or Hyundai Software Manual

A Guide to help show the Workshop Manual Tab on Kia or Hyundai Software Workshop Manuals

Explore

How to Disable or Uninstall Hyper-V in Windows 11 - Video Guide

Here is a Video Guide showing how to uninstall Hyper-V on Windows PC's

Explore

How to Import an .OVA File in Virtual Box (VBox) - Video Guide on YouTube

Quick installation Video Guide if you have a ".OVA" workshop Manual file

Explore

I Am Getting the error: “Kernel Driver Not Installed (rc=-1908)” on a Mac installing Virtual Box

How to fix Kernel Driver Not Installed (rc=-1908) error on a Mac with an intel chip

Explore

I cannot install My Virtual Box Software Workshop Manual

Help install installing Virtual Box Workshop Manuals

Explore