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My Download has disappeared on my iPhone or iPad

How to find your download on your smartphone or Tablet

Support Team image Written by Support Team
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The issue is that the file you are downloading is a single file in .zip format, so your device probably doesn’t recognise it. You will need to get an app to extract the zip file if you want to download it on your iOS device. There are plenty of free ones available on the App Store and a lot are included with download managers which are also helpful in locating where the actual downloaded file is located.

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